Delete my FarWay account

You can delete your FarWay account and your personal details at any time.

Delete it in the app

1. Open the FarWay app and sign in.
2. Tap Account, then Profile.
3. Scroll down and tap Delete my account, then Yes, delete my account.

If you have a trip booked, cancel it or finish it first.

Can't open the app?

Email Info@FarWay.co.za from the email address on your account, with the subject "Delete my account" and your cellphone number. We will confirm it is you and delete your account within 30 days.

What is deleted

• Your name, email address, cellphone number and profile photo
• Your sign-in, so nobody can use the account again
• Your emergency contacts, saved cards and approved phones
• For drivers: your documents, car photos and face scan, within 30 days

What we keep

Trip and payment records are kept for five years without your name or contact details, because South African tax and financial laws require it. Records linked to an open complaint or safety matter are kept until it is closed.

More detail is in our Privacy policy.